When will I receive my order?
Except in exceptional circumstances, the delivery time of our orders is stipulated during the purchase process depending on the selected courier or parcel service.
How are shipping costs calculated?
After completing the shopping basket and registering as a customer, the shipping costs are calculated according to the weight of the material and the delivery address indicated.
Where is my order?
If you have not received your order within the usual period, you can contact us by telephone on 957 770 888 or by e-mail at the following address: galbis@mallasgalbis.es
How can I track my shipment?
After placing your order, you can request your tracking number within 48 hours by calling 957 770 888 or sending an e-mail to the following address: galbis@mallasgalbis.es.
What should I do if my order has been damaged during shipment?
Once you receive your order, you should check the condition of the material in detail. If, indeed, you find that it has been damaged during delivery, you should tell the courier company at the time of delivery and then contact us for assistance on 957 770 888 or at the following email address: atencionalcliente@mallasgalbis.es.
How do I make an exchange if I have received the wrong product?
Once you receive your order, you should check the condition of the material in detail. In the event that we have made a mistake in the shipment of the product, you will have 7 working days from the date of receipt to notify the claim. To do so, you can contact our customer service department on 957 770 888 or at the following e-mail address: atencionalcliente@mallasgalbis.es.
How to exchange a defective product?
Once you receive your order, you should check the condition of the material in detail. In the event that the product has a defect, you will have 7 working days from the date of receipt to notify the claim. To do so, you can contact our customer service department on 957 770 888 or at the following e-mail address: atencionalcliente@mallasgalbis.es.