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www.mallasgalbis.es > Shipments and returns

Shipments and returns


How long does it take until I receive my order?
Unless there are exceptional circumstances, the average delivery period is from 4 to 5 working days.
How do we calculate the shipping costs?
After successfully completing the shopping cart and signing up as a new customer, your shipping costs will be calculated based on the weight of the material and the specified delivery address.
Where is my order?
In the event that you do not receive your order within the usual deadlines, you can contact us by phone on +34 957 770 888 or at the following email address: galbis@mallasgalbis.es.
How can I keep track of my order?
Once your order is placed, you may request your tracking number within 48 hours, on the phone +34 957 770 888 or at the following email address: galbis@mallasgalbis.es.
What should I do if my product has been damaged during shipment?
Once you receive your order, you may check the state of the material in detail. If, in fact, you observe that it has been damaged during shipment, you should notify the courier company upon delivery and then, you should contact us for further assistance on the phone +34 957 770 888 or at the following email address: galbis@mallasgalbis.es.
What should I do if I have received the wrong item?
Once you receive your order, you may check the state of the material in detail. In the event that we have made a mistake in your order, you will have 7 working days from the receipt of your order to notify the claim. For the procedure, you may contact our customer service on the phone +34 957 770 888 or at the following email address: atencionalcliente@mallasgalbis.es.
How can I place a return for a defective product?
Once you receive your order, you may check the state of the material in detail. In the event that the product reveals any damage, you will have 7 working days from the receipt of your order to notify the claim. For the procedure, you may contact our customer service on the phone +34 957 770 888 or at the following email address: atencionalcliente@mallasgalbis.es.